REFUNDS OR EXCHANGES
Thank you for choosing www.flexaircleaner.com to purchase your Retractable Air Conditioner Cleaner! We want you to be satisfied with your purchase. If you are not completely satisfied with this product, we offer the following return and exchange terms to ensure that your shopping experience is pleasant.

1. Return Policy
   ● Return Time: You can apply for a return within 30 days of receiving the product.
   ● Return Conditions: The returned product must be unused, intact, and retain the original packaging and all accessories. Each return package must be accompanied by a copy of the original purchase receipt.
2. Return Procedure
   ● Request a Return: Please contact us via email with your order number and reason for return.
   ● Obtain Return Authorization: Our customer service team will review your application and provide a return authorization. Please do not return the product until you have obtained authorization.
   ● Return Address: Once the application is approved, we will provide a specific return address. Please ensure that the product is properly packaged to avoid damage during transportation.
   ● Shipping: Use a reliable courier service to send the product back to the address we provide. We recommend that you keep the shipping receipt for tracking purposes.
3. Refund Processing
   ●Once we receive and review the returned item, we will process the refund as soon as possible if it meets the return conditions.
   ●Refund method: The refund will be processed according to your original payment method, usually within 3 working days, and the specific arrival time may vary depending on the bank or payment platform.
4. Exchange Policy
   ●If you wish to exchange the item, please follow the same application steps as for returns. Please state the product you wish to exchange and the reason when requesting an exchange.
   ●Exchange items must meet the return conditions and may require you to bear new shipping costs.
5. Shipping costs
   ●Return shipping costs: If the return shipping costs are incurred for personal reasons (changing size, changing ideas, etc.), the customer is responsible for the return shipping costs. If the return is caused by a defective product or the wrong product is sent, the shipping costs will be borne by us.
   ●Exchange shipping costs: The shipping costs of the exchange are usually borne by the customer, unless the product is exchanged due to our error.

Thank you for choosing www.flexaircleaner.com! We look forward to providing you with quality products and services!