FREQUENTLY ASKED QUESTIONS
Welcome to www.flexaircleaner.com! We are committed to providing you with the best shopping experience and excellent customer service. If you encounter any problems when using our website or purchasing our retractable air conditioner cleaning brush, please refer to the following FAQ terms.

1. FAQ
   Q: How to place an order?
   A: Select the retractable air conditioner cleaning brush you want to purchase and click “Add to Cart”. Then go to the shopping cart, enter your delivery information and payment method, and confirm the order.
   Q: When will the order be shipped?
   A: Once your order is confirmed, we will process and ship it within 2 business days. The specific shipping time depends on your shipping address and the selected shipping method.
   Q: How to track my order?
   A: Once your order is shipped, we will send a confirmation email with a tracking number via email. You can track the package status in real time on the official website of the courier company through the tracking number.
   Q: Can I modify or cancel my order?
   A: If your order has not been shipped, you can contact us by email or phone to make a modification or cancellation request. We will do our best to meet your request.
2. Returns and Exchanges
   Q: How do I return or exchange my product?
   A: If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the product. Please refer to our Return and Exchange Policy for detailed steps and requirements.
   Q: Do I need to pay for return shipping?
   A: If the return is due to personal reasons (such as change of mind or wrong size), the shipping cost will be borne by the customer. If the return is due to product defects or wrong shipment, the shipping cost will be borne by us.
3. Product Information
   Q: What type of air conditioner is your cleaning brush suitable for?
   A: Our retractable air conditioner cleaning brush is designed to work with most home and commercial air conditioners, and can easily clean every corner inside window and split air conditioners.
   Q: Is there a warranty for the product?
   A: We provide a limited quality warranty for each retractable air conditioner cleaning brush. Please refer to our Terms of Service for specific warranty terms.

Thank you for visiting www.flexaircleaner.com! We look forward to providing you with excellent service and a satisfactory shopping experience.